cancellation & refund


We at believe that CUSTOMER is the KING. Being in the field of imparting knowledge, we consider ourselves a LIGHTHOUSE instead of a BUSINESS HOUSE. Our endeavour and our moral duty are to provide QUALITY MATERIAL to all our Customers and ensure their Complete Satisfaction.

The orders placed on our website are non-refundable and non-exchangeable. However, in the rare case that you feel you are not satisfied with our product or service, you may be allowed to initiate a Return/Refund at the IgnouSolution’s discretion. In such cases, the decision of our Customer Support Team will be final.

Return/Refund Initiate Process

The Return/Refund may be initiated as per the following guidelines: You must inform us of your decision by means of a clear statement. You can inform us of your decision either by e-mail or phone at the contact details given below:

  • By e-mail:
  • By phone number: +91 8470915259

Mode & Time of Refund

  1. If your Cancellation/Refund request satisfies the above terms, the amount would be refunded after deducting an administrative charge of 2% of the order value, whichever is lower.
  2. A refund amount would be sent to you to any of the accounts provided by you from your registered e-mail id with us. We will refund you within 7 working days.